Pidov

How can I return my purchased product?

If you wish to return your products after receiving your order, you can call our call center within 14 business days of the delivery date and request a refund and exchange. Our call center staff will give you a return confirmation code so you can send products for free. With this code you can send products free of charge with the shipping company. As a result of your discussions with our customer service representatives, you should pay attention to some issues when sending products to us.

These include;

Once your product has been received by us, it will be reviewed by the relevant departments and approved for its return. This process takes an average of 2-5 working days.
• You must send the product(s) original packaging to us as undamaged, unused, undamaged as a result of usage error.
• You must send the product's sales invoice and fill out the product return section on the back of the invoice.
• If the invoice for the product is corporate, you must send it with a return invoice issued by the institution for the return process, which is deducted in the form of 'Product Unit Price + VAT' without including the cargo share. Order refunds issued on behalf of the institutions cannot be received unless the return invoice is issued.

How can I change the product I purchased?

Return terms apply for product replacement. Your product that meets these requirements is being returned and a new order is being created in your name for the product you want replaced.

How many days is the return period?

According to the "Right to Opt Out Without Reason" clause in the Consumer Law, the product is the first seven working days from the date of receipt. You may also return the product you have purchased within thirty days from the date of delivery for any defects resulting from the product.

How long after the refund will be reflected in my refund account?

pidov.com checks the compliance of the products you return to the return requirements. you will be notified by e-mail when your refund is accepted and we will receive your money. the time it is to be re-written to your account is determined by the bank and cannot be interfered with by us.

What are the return conditions?

• You must send the product(s) original packaging to us as undamaged, unused, undamaged as a result of usage error.
• The customer is obliged to return the product to him as of the time it was delivered and to compensate for the loss of the commercial value of the goods due to use in the case of use.
• Once your product has been received by us, it will be reviewed by the relevant departments and approved for its return. This process takes an average of 2-5 working days.